We want you to be completely satisfied with your crispy and crunchy snacks. If your purchase does not meet your expectations, please review our return guidelines below.
- Returns for Non-Perishable Items: You may return unopened, shelf-stable items (such as sealed biscuit tins or chip bags) within 7 days of delivery. To be eligible for a return, the item must be in its original, factory-sealed packaging, and you must provide a valid proof of purchase, such as your order number.
- Perishable and Opened Products: Due to food safety and hygiene regulations, we cannot accept returns for opened snack items. If the bag of chips or box of biscuits has been opened or consumed, it is not eligible for a refund or exchange.
- Damaged or Incorrect Orders: We know that broken chips and crushed biscuits are disappointing. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We require you to submit clear photographic evidence of the damaged product and the shipping box. Upon verification, we will provide a prepaid return label (if necessary) and immediately initiate a replacement or a full refund.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original method of payment. Please note that banks may require 5-10 business days to reflect this transaction in your statement.
- Shipping Costs: Shipping costs for returns are non-refundable unless the return is a result of our error (e.g., you received an incorrect or damaged item).